Ship returns between customers, not your warehouse.
We're pioneering peer-to-peer returns by shipping and selling returns directly between customers instead of back to your warehouse.
33%
average increase in profit retention per return
31%
average decrease in carbon emissions per return
33%
increase in profit retention
31%
decrease in carbon emissions
"Frate is changing the game for reverse logistics. Its a win-win-win for the business, our customers, and the planet."
Amelia Barnes, Founder, Prana Vida Style
Your current returns process is killing your profits.
We turn returns into your next source of revenue.
Our platform
How it works.
We take care of the entire returns process from request to refund.
No more responding to return emails. We automate every step, from return request to label to refund.
We incentivize returners to briefly hold onto their perfect condition returns.
Customers don't just return instantly. We nudge them to hold onto their preferential return, turning their house into a temporary warehouse.
We re-list their item directly back on your site as an EcoDrop.
The item is no longer "dead inventory." It's instantly put back into the sales cycle at a discount to sell to your next customer.
Your customer receives a return label to return its most cost-efficient and eco-friendly destination.
You also turn your returners house into a fulfillment centre. If it's not purchased, they simply ship it back to the warehouse.
We provide visibility on where your returns are every step of the way.
You have visibility on all of your returns, whether sold or not.
All the features you need for a returns portal.
Onboard within a single call
Custom-branded portal
Return eligibility based on any condition
Inject emissions savings into your storefront
But we're not your typical returns portal.
Our reinvented process has
ZERO
handling costs
fulfillment costs
re-packaging costs
extra emissions
wasted packaging
shipping costs
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