Privacy policy

Personal information we collect


A. Information You Provide to Us Directly
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We may collect the following personal information that you provide to us.
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‍App Installation.
We collect information when you install the “Frate Returns” Shopify app, such as name, email address, telephone number, company name, and job title.

‍Your Communications with Us.
We may collect personal information, such as name, email address, phone number, or mailing address when you request information about our Services, subscribe to our blog, book a demo, request customer or technical support, apply for a job or otherwise communicate with us.

‍Surveys, Beta-testing, Podcasts, and Other Information-gathering Activities.
We may contact you to participate in these activities. If you decide to participate, you may be asked to provide certain information which may include personal information.

‍Conferences, Trade Shows, Webinars, and Other Events.
We may collect personal information from individuals when we attend conferences, trade shows, and other events.

‍Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.

‍Job Applications. We may post job openings and opportunities on our Services. If you reply to one of these postings by submitting your application, CV and/or cover letter to us, we will collect and use your information to assess your qualifications.

B. Information Collected Automatically

We may collect personal information automatically when you use our Services.

‍Automatic Data Collection. We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services.

‍Cookies, Pixel Tags/Web Beacons, and Other Technologies. We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through your use of our Services.

‍Cookies. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience.

‍Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

Our uses of these Technologies fall into the following general categories:

‍Operationally Necessary. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity and improve security or that allow you to make use of our functionality;

‍Performance-Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how individuals use our Services (see Analytics below);

‍Functionality-Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;

‍Advertising- or Targeting-Related. We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our Services or on third-party websites.


Analytics. We may use Technologies and other third-party tools to process analytics information on our Services. Some of our analytics partners include:

‍Google Analytics. For more information, please visit Google Analytics’ Privacy Policy. To learn more about how to opt-out of Google Analytics’ use of your information, please click here.

‍Social Media Platforms. Our Services may contain social media buttons such as LinkedIn and Twitter (that might include widgets such as the “share this” button or other interactive mini programs). These features may collect your IP address, which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it.

C. Information Collected from Other Sources

We may obtain information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party application, such as the Shopify app store, we may collect information about you from that third-party application that you have made available via your privacy settings. We may also obtain your email address from a third-party service if you have given that third-party service permission to share such information.The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.

How we use your information


Frate uses your Personal Data and usage information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, customer service, internal business processes, marketing, including contests and sweepstakes, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:

  • To fulfill your requests for products and services and communicate with you about said requests;
  • To send you notifications concerning shipment information;
  • To register your account on the Website;
  • To administer surveys, contests, sweepstakes, and promotions;
  • To provide customer service;
  • To help us improve and customize the Website;
  • To send you information about our products, services, promotions, contests, and sweepstakes;
  • To protect the security or integrity of the Website and our business.

How we disclose your information


FRATE DOES NOT SELL OR RENT YOUR PERSONAL DATA TO ANY THIRD PARTIES WHATSOEVER.

We only disclose your Personal Data with your prior consent or as provided in this Privacy Policy. Data analysis reports based on anonymized data may be sold or rented to third parties.

‍4.1 Service Providers and Vendors

‍We may transfer or disclose your Personal Data within Frate. Moreover, we may disclose or otherwise make available your Personal Data, including transaction information, to other service providers and vendors for the purpose of managing, providing, and improving Frate services. Examples are shipping companies, vendors, payment companies, credit card processors, and other payment service providers such as PayPal, financial institution partners, hosting and maintenance providers, data storage and management providers. Generally, companies that help us to furnish the Frate services and improve our product and service offerings and our Websites.In so doing, your Personal Data will be transferred to such recipients outside the European Economic Area. In the case of any such transfers, we will use our best efforts to ensure that your Personal Data is adequately safeguarded through the implementation of standard data protection clauses according to applicable laws and regulations.

‍4.2 Legal Requirements and Protection of Our Company and Others

‍We may access, preserve and disclose your information in other special circumstances, namely (a) to enforce the Terms of Use; (b) to respond to claims that any content violates the rights of third parties; (c) to protect the safety, property, or other rights of Frate, Frate customers, associates, or any other person; or (d) where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on the Website. Frate may provide your Personal Data in response to a search warrant, subpoena or other legally valid inquiry or order, or as otherwise required by applicable law.

‍4.3 Business Transfers

‍We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Frate Group or as part of a corporate reorganization or other change in corporate control.

‍4.4 Google Data

‍Notwithstanding anything to the contrary in this Privacy Policy or the Frate Terms of Use:Google Data will only be transferred to others if necessary to provide or improve user-facing features that are prominent in the Service’s user interface or as necessary to comply with applicable law or as part of a merger, acquisition, or sale of assets with notice to you; Google Data will not be transferred for serving ads, including retargeting, personalized, or interest-based advertising;

How we secure your information


Securing your information is important to Frate. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Website, we cannot and do not guarantee the security of any information you transmit on or through the Website, and you do so at your own risk.

Your privacy choices and rights


As data subject you have the following rights:

  • To request access to your Personal Data;
  • To obtain the rectification of any inaccurate Personal Data;
  • To obtain the erasure of Personal Data, under certain conditions;
  • To limit the processing activities to which the Personal Data is subject, under certain conditions;
  • To receive your Personal Data in a structured, commonly used and machine-readable format, and have the Personal Data transmitted to another controller, under specific conditions;
  • If processing is based on consent, to withdraw consent at any time (although this does not impact the lawfulness of past processing activities);
  • To lodge a complaint with the national supervisory authority;
  • To the extent any automated decision making would be involved, you have the right not to be subject to a decision (which engenders legal effects) based solely on automated decision making.

International data transfers


All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

Retention of personal information


We store the personal information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Children's information


The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided personal information to us without your consent, you may contact us as described below. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it.

Other provisions


Third-Party Websites/Applications.
The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.

‍Supervisory Authority. If you are located in the European Economic Area, Switzerland, or the United Kingdom, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

‍Changes to our Privacy Policy. We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.

Contact us

If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights as detailed in this Privacy Policy, please contact us at returns@frate.co